What are SMAC&SHOP vouchers?

SMAC&SHOP vouchers are vouchers that you can exclusively get from the app, which you can redeem in-store. There are different types of vouchers: 

1. SMAC Welcome Vouchers 
   • Bonus points vouchers that you can collect 
   • Exclusive to new SMAC members who signed-up/ registered through the app 
2. Welcome Vouchers for SMAC Start 
   • Bonus points vouchers that you can use instore 
   • Exclusive to new SMAC members who signed-up/ registered through the app 
3. Welcome Vouchers for SMAC/ Prestige 
   • Discount, bonus points, or freebie vouchers that you can use instore 
   • You can get this when you link a physical card to your virtual SMAC in the app 
4. Birthday Vouchers  
   • Discount, bonus points, or freebie vouchers that you can use instore 
   • Awarded to members celebrating their birth month (loaded 1st and 15th of the month i.e. new members who are celebrating their birth month after these dates will get the vouchers on their next birthday) 

How do I know if I have a voucher?

From the home screen, click on the ‘Vouchers’ tab on the upper right side. You will be redirected to the vouchers page. 

How do I use these vouchers?

1. From the voucher page, click ‘view’ on the voucher that you like to use 
2. Click on ‘Show barcode’. 
3. Present this screen to the cashier and they will scan your virtual SMAC with the voucher barcode. 

Can I still earn points when I use these vouchers?

Yes, members can still earn points once the virtual SMAC is scanned. 

Can I use multiple vouchers in 1 transaction?

Please check the vouchers details page, some vouchers may not be used in conjunction with any other offer. 

Can I use the voucher multiple times?

No, vouchers are for one-time use only. Once the voucher has been used, it will move to the ‘Used’ tab within 2-3 minutes. 

If I screenshot the voucher, will that be accepted?

No, only vouchers/ promo barcodes in the SMAC&SHOP app are valid. 

Can I use my SMAC to earn points and use someone else’s voucher?

No, each voucher is tagged to a specific trigger (registration, card linked or birthday) which is done by a specific member. If the voucher and the SMAC don’t match, the voucher will not be tagged as used. 

Can I show my physical card and the voucher on my phone? Will the cashier accept?

No, you need to use your virtual SMAC in the voucher page.