What is card linking?

Card linking is the merging of loyalty membership accounts. 

You can link your physical SMAC to your virtual SMAC so you can still earn points even without your physical card. 

What loyalty cards can I link?

You may link the following:

• SMAC Start 
• SMAC  
• SMAC Prestige  
• Ace Rewards 
• The Body Shop Love Your Body Club 
• Baby Company MOM  

How do I link my card?

Step 1: Go to ‘Manage Cards’ from the Home screen 

Step 2: Click on ‘Link Card’ 

Step 3: Input the card number of the card you’re linking 

Step 4: Confirm by clicking ‘Link your Card’ 

Step 5: Input the OTP sent to the registered mobile number of the card you’re linking. 

Step 6: A confirmation message will appear that you’ve successfully linked the card.

What happens to my accounts once they are linked?

Points of all linked accounts shall be merged into a single wallet.  
The balance in the single wallet will be reflected across all linked physical cards. 

The currency of all linked points becomes SMAC Points.  
 
Account records shall be combined including member information, purchase and points transactions and history.  

Can I link more than one SMAC to my online account?

Yes.  
The Virtual SMAC to be displayed will always be the highest SMAC tier.  

Will I get notified if a card is linked to my account?

No. The owner of the card being linked will receive an OTP via the registered mobile number. 

When will my spending be updated once I link a card?

Your spending will be updated the following day. 

Will card specific benefits be extended to all my cards if they are linked to one account? 

No, card specific benefits are not shared across all linked cards.  

What are the possible reasons why I can’t link my membership account?

1. You have not activated your membership account via SMS. 
2. Your membership is more than 90 days expired. 
3. You have a SMAC issued to you for free by Chinabank. 
4. You don’t have a registered mobile number or it’s not updated. 
5. You have an unclaimed SMAC Prestige account. 
6. You already have a previously created online account.