SMAC Prestige


How do I become a SMAC Prestige member?

To be eligible for a SMAC Prestige membership, you must be an active SMAC member with a cumulative spending of at least P150,000 at The SM Store and other SM Retail Partners.
 
Your membership will be upgraded as soon as you reach the spending requirement.

How will I know if I qualified for a SMAC Prestige membership?

You’ll be notified of membership promotion via SMS, or email. For any questions about SMAC Prestige, you may email feedback@smadvantage.com or https://helpdesk.smac.ph/ or call SMAC Assist at the following numbers:
 
  • Within Metro Manila - 8-833-8888 or 7-944-3888
  • Outside Metro Manila - 1-800-10-833-8888 or 1-800-8-944-3888.
  • Globe - 0917-833-2090
  • Smart - 0998-533-8888
  • Sun - 0923-833-8888

How do I get my SMAC Prestige Card?

To claim your SMAC Prestige Card, visit the Customer Service Counter of any The SM Store branch. Present your SMAC and a valid ID.


What happens to the points I earned using my SMAC?

Your SMAC points will automatically be pooled to your SMAC Prestige Card.


How do I renew my SMAC Prestige membership?

Your SMAC Prestige membership will be automatically renewed provided that you maintain the minimum spending requirement of P 120,000 within the validity of your membership.


How do I know if I have qualified for SMAC Prestige membership renewal?

You will be notified via SMS or email.


Will I be provided a new SMAC Prestige Card when renewed?

Yes, you will be provided with a new SMAC Prestige Card upon renewal.


What do I do if my SMAC Prestige Card gets lost?

Block your card via smac.ph or the mobile app. You may also email us at https://helpdesk.smac.ph/ or feedback@smadvantage.com with the following information:
1. Name on Card
2. Date of Birth
3. Mobile Number
4. Email Address
 
Go to the nearest Customer Service Counter of any The SM Store branch to report the loss and file a request for replacement. Please note that there is a replacement fee of P80. Remaining points from your lost card will be automatically transferred to your new card.