SMAC Prestige


How do I become a SMAC Prestige member?

To be eligible for a SMAC Prestige membership, you must be an active SMAC member with a cumulative spending of at least P150,000 within the current calendar year at SM Store and other SM Retail Partners.
 
Your membership will be upgraded as soon as you reach the spending requirement.

How will I know if I qualified for a SMAC Prestige membership?

You’ll be notified of your membership promotion via SMS or email.


How do I get my SMAC Prestige Card?

To claim your SMAC Prestige Card, visit the Customer Service Counter of any SM Store branch. Present your SMAC or the new card number sent to you via SMS or email and a valid ID.


What happens to the points I earned using my SMAC?

Your SMAC points will automatically be pooled to your SMAC Prestige Card.


How long is my SMAC Prestige membership valid?

Your SMAC Prestige membership is valid for one (1) calendar year.


How do I renew my SMAC Prestige membership?

Your SMAC Prestige membership will be automatically renewed provided that you maintain the minimum spending requirement of P 120,000 at SM Store and other SM Retail partners,within the validity of your membership.


How do I know if I have qualified for SMAC Prestige membership renewal?

You’ll be notified of your membership renewal via SMS or email.


Will I be provided a new SMAC Prestige Card when renewed?

Yes. Visit the Customer Service Counter of any SM Store branch to claim your card.


What do I do if my SMAC Prestige Card gets lost?

Block your card via smac.ph or the mobile app. You may also email us at https://helpdesk.smac.ph/ or feedback@smadvantage.com with the following information:
1. Name on Card
2. Date of Birth
3. Mobile Number
4. Email Address
 
Go to the nearest Customer Service Counter of any The SM Store branch to report the loss and file a request for replacement. Please note that there is a replacement fee of P80. Remaining points from your lost card will be automatically transferred to your new card.