Lost & Damaged Card
What do I do if I lost my SMAC?
Block your card through the SMAC website via www.smac.ph or the SMAC mobile app.
Visit the Customer Service Counter of any SM Store branch for your replacement. A fee of P80 shall apply.
What do I do in case my card becomes defective?
SMAC carries a three-month warranty (from date of activation) against faulty magnetic strips, during which no fee will be charged for card replacement. After the three-month warranty period, a replacement fee of P80 shall apply.
The warranty does not cover damage resulting from abuse, misuse and negligence on the part of the member (i.e. folded, warped, or scratched, etc.).
How and when will I get my replacement card?
File for replacement through the SMAC website via www.smac.ph or the SMAC mobile app, or visit the Customer Service Counter of any The SM Store branch and your card will be ready within a few minutes.
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