Lost & Damaged Card


How long does it take before my SMAC replacement is ready for claiming?

Visit the Customer Service Counter of any The SM Store branch for immediate card replacement.


What do I do if I lost my SMAC?

Block your card via smac.ph or the mobile app. You may also email us at https://helpdesk.smac.ph/ or feedback@smadvantage.com with the following information:
1. Name on Card
2. Date of Birth
3. Mobile Number
4. Email Address

What should I do in case my card becomes defective?

Should your SMAC not work, you may go to the nearest Customer Service Counter and request for a replacement card.
 
SMAC carries a three-month warranty (from date of activation) against faulty smart chips or magnetic strips, during which time no fee will be charged for card replacement. After the three-month warranty period, replacement of cards with faulty chips or magnetic strips will be charged P80.
 
The warranty does not cover damage resulting from abuse, misuse and negligence on the part of the member. Therefore, the replacement fee of P80 will still be charged even within the three-month warranty period if the SMAC shows signs of physical damage (i.e., folded, warped, or scratched, etc.).