Lost & Damaged Card
What do I do if I lost my SMAC?
Block your card through the SMAC website via www.smac.ph
Visit the Customer Service Counter inside any SM Store for your replacement. A fee of P 80 shall apply.
What do I do in case my card becomes defective?
SMAC carries a three-month warranty (from date of activation) against faulty magnetic strips, during which no fee will be charged for card replacement. After the three-month warranty period, a replacement fee of P 80.00 shall apply.
The warranty does not cover damage resulting from abuse, misuse and negligence on the part of the member (i.e. folded, warped, or scratched, etc.).
How and when will I get my replacement card?
Visit the Customer Service Counter inside any SM Store and your card will be ready within a few minutes.
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