Membership Application


How can I apply?

Here are two ways on how you can apply for a SMAC membership:

  1. In-store: Go to any cashier counter of The SM Store, select SM Supermarket or SM Hypermarket; or any Customer Service Counter inside SM Malls.
  2. Online: Visit the SMAC website at www.smac.ph.

Membership fee is P200, which is good for 5 years.


Who can apply for a SMAC?

Individuals aged 18 and above can apply for a SMAC membership. Those who are below 18 years old can still join, provided that their parents/guardians sign the "Parental / Guardian Consent" upon registration of their SMAC.


Will SMAC deliver my card after purchasing it online?

You need to claim your SMAC at any Customer Service Counter at any branch of The SM Store. Just present the email from SMAC with your card number.

Can I return my SMAC after purchasing online?

You can no longer return your SMAC once purchased online or even when you purchased it at the store. However, you can replace the card that goes with your membership for a fee if it was lost or stolen.

Can I make a refund if I purchased my SMAC online?

To request for a refund, email feedback@smadvantage.com and indicate the transaction details and the reason for refund request.

Can I cancel my SMAC membership?

You can cancel your SMAC membership by emailing feedback@smadvantage.com or by calling SMAC Assist at the following numbers.

  • Within Metro Manila - 8-833-8888 or 7-944-3888
  • Outside Metro Manila - 1-800-10-833-8888 or 1-800-8-944-3888.
  • Globe - 0917-833-2090
  • Smart - 0998-533-8888
  • Sun - 0923-833-8888
However, you will not get a refund even if the membership is not yet expired.

How long does my membership last?

Your SMAC membership is valid for five (5) years.


What happens if I don’t meet the minimum required spending for SMAC Prestige members?

Your membership will be reverted to SMAC.