How can I apply?
Who can apply for a SMAC?
Individuals aged 18 and above can apply for a SMAC membership.
How long does my membership last?
Will SMAC deliver my card after purchasing it online?
No. You need to claim your SMAC at the Customer Service Counter of any SM Store branch.
Can I return my SMAC?
You can no longer return your SMAC once purchased in-store or online.
Can I request for a refund if I purchased my SMAC online?
You may email us at firstname.lastname@example.org or https://helpdesk.smac.ph/ with your transaction details and the reason for your request.
Can I cancel my SMAC membership?
You can cancel your SMAC membership by emailing email@example.com or https://helpdesk.smac.ph/
How do I create an online account?
To create an online account, register your membership information at the SMAC website via smac.ph or download the SMAC mobile app.
How do I change or reset the email or password on my online account?
Login and access your account, go to settings and update your profile.
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